Pinballs and More – Return & Warranty Policy
Effective Date: 11/02/2020
At Pinballs and More (pinballnmore.com), we are committed to delivering high-quality arcade machines and pinball games—whether brand new, refurbished, or vintage—that bring lasting enjoyment to your home or business.
Delivery Timeframe
- Orders may take up to 30 days for delivery, depending on product availability, customization, and shipping location.
- We will provide tracking information once your order has shipped.
Returns & Exchanges
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return policy below:
- Return Window:
- Returns are accepted within 14 days of delivery for eligible items.
- Eligible Items:
- Items must be in the same condition as received, with all original packaging, accessories, and manuals.
- New machines must be unused. Refurbished and vintage machines must be in the same operational and cosmetic condition as delivered.
- Non-Returnable Items:
- Customized machines
- Clearance or “as-is” sale items
- Return Process:
- Contact our customer service team at sales@pinballnmore.com to request a Return Merchandise Authorization (RMA) number.
- You are responsible for return shipping costs unless the item is defective or incorrect.
- Restocking Fee:
- A 10% restocking fee may apply for non-defective returns.
Warranty
- All products come with a 1-year warranty covering defects in materials and workmanship.
- The warranty includes free repair or replacement of defective parts.
- Warranty does not cover damage due to misuse, improper installation, or unauthorized repairs.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 5 days of delivery. We will arrange for repair, replacement, or return at no cost to you.